These are some types of scamming that an email could contain, by understanding rhe spam types your staff would be able to differentiate between a spam email or an genuine email.
Scams: Intentional deceptions made for gain, or to cause damage through email. For example: “You are a winner of our £1,000,000 lottery fund! Click here to claim your reward.”
Spam: Also known as junk email, designed to trick you into thinking their message is worth reading. For example: "Great value medical store!"
Hoax: Warnings about a non-existent threat, or an offer that sounds good to be true. For example: "Your LSE account will be deactivated in 24 hours unless you confirm your email address and password."
Phishing: Pronounced ‘fishing’. Phishing emails try to entice you into disclosing personal information, such as your username, password or bank account details. For example: "You have been given a tax refund. To help us process your payment, please click here and enter your name, address, phone number and bank details."
Spoofing: When the sender address of an email has been altered to hide its true origin, used by virus and spam authors to make their emails look legitimate and lure people into clicking on links or downloading attachments. For example: The email looks as it is from one address but hovering over it reveals a different address.
